L3- Voice/CC Services- Technical Specialist
Location : Noida
Budget : 15LPA t0 18 LPA
The Company : An IT services provider, and a leading IT infrastructure and services company. Through technology and innovation, we deliver a secure and connected future that empowers our people, clients and communities. To help organizations execute their business priorities, we’re by their side, transforming their businesses and technology at the pace they aspire to, driving the outcomes they want with the services they need. As an industry leader in networks, data centers, cloud, security and managed services, as well as an innovator in private 5G, we serve 65% of the Fortune Global 500 and more than 75% of the Fortune Global 100. We also work closely with leading sports organizations, including UEFA, INDYCAR and the Tour de France. We enable a connected future.
Education criteria – Graduate in any stream
Preferred Certification: Avaya / AWS / Genesys Cloud
Job Description
| Requirement |
| Platform Knowledge – Amazon Connect, Genesys PureCloud, Avaya OneCloud/AXP – Cloud CC Platforms |
| Architectural understanding of Avaya platforms like Communication Manager, Session Manager, CMS, Media Servers & Gateways |
| Architectural understanding SBCs and Integrations |
| Architectural understanding Recording platform and integrations. |
| Deep understanding of SIP & H.323 |
| Good understanding and working experience on cloud solutions like Amazon connect, Genesys, etc |
| Good Experience on Avaya IP/SIP Telephony; Network Region design, Media Encryption, Call center administration; configuring Vector, VRT, Hunt Groups, Codecs, etc |
| Good Experience on Administration and Troubleshooting of Session Manager, Avaya Media Servers, Aura Messaging, AES, etc |
| Good Experience on Administration and Troubleshooting on Oracle SBCs (SIP Peering, SIP Recording, Routing, Security, etc) |
| Good Experience on Recording platform like Verint & Calabrio |
| Understanding of basic Networking |
| Good knowledge and understanding of Cloud Contact Center Services (SaaS, CCaaS, IaaS, PaaS, etc.) |
