An Esteemed Client- A Taiwanese multinational computer, phone hardware and electronics manufacturer

Industry – IT OEM Company

Experience: 0 to 4+ Years

Working Days: 5 Days working

Location: Mumbai : (Andheri and Ghatkopar)

RESPONSIBILITIES

• The primary task of a BPO executive is to handle calls from customers or clients and provide them with a solution to their queries.
• He/She must show the willingness to learn new things every time and then.
• Must discuss every matter with its supervisor or team leader to get any issue sorted
• Giving a resolution to the customers or clients should be the whole and sole responsibility.
• Should carry out various other professional services like Business Research, Legal services, Financial Analysis etc.
• Must be very effective in providing customer service by providing resolution to their complicated queries and issues.
• Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers

Interested candidates can apply with below detail:

Experience:

Current Salary 

Notice Period 

A well-known ethnic food brand that has had a presence in India and across the world since 2001.

The brand pays homage to this endeavor by creating products that bring together heart-warming flavors born from a union of authentic taste and rich tradition from all over the country. 

 Designation – Executive - Logistics

Experience – 2 to 5 years in FMCG (Food) industry.

Location – Pune (Camp).

Qualification – Any Graduate + MBA/PG diploma in SCM

CTC – Up to 5 LPA

Desired Candidate Profile

Good Communication skills, Excellent Analytical skills, Detail oriented.

Male candidate preferred.

Roles & Responsibilities –

Transport Management

• Day to day tracking of vehicles
• Follow up with transporter for loading and unloading issues, damage and shortage, payment reconciliation, payment intimation against bills to transporter
• Freight bills processing and bifurcation of expenses as per vertical wise dispatch of stocks and maintaining records for the same.
• 4. Punching of PO against each and every bill of transporter and follow up with factory accounts dept for RCM.

Inventory Management

• Taken follow up with sales team for liquidation of ageing stocks
• Providing Factory wise age wise stock detail to Manager Sales Co-ordination for action

DO Processing

• 1. Follow up with sales team for DO punching and Sales indenting register
• 2. Finalized the DO keeping in mind the ageing stocks
• 3. Tracking actual requirement VS actual DO punched and take corrective action
• 4. Follow up to reduce and increase DO quantity as per truck capacity
• 5) follow up for banking of Elmac stocks

MIS & EBS

• Generation and analysis of data for banking, Rolling plan, budget vs actual SKU wise sales Maintaining data of Sales bag
• 2) Putting banking quantity in EBS of Sarole and Bharoda
• 3) any other MIS as required by Seniors

Sales Coordination

•  Communication with sales team, transporter and other inter departments to resolve issues raised by filed staffs, transporter and factory
• Take feedback of customer.
• Follow up for customer feedback form.
• Follow up for reversed logistics like call back of quality complain stocks.

An esteem client well-known for its ethnic food brand since 2001, that has its presence in India and across the world they export products to more than 50 countries across the world, is looking for a Asst Manager-Accounts & Audits

Designation – Asst. Manager – Accounts & Audits
Experience – 1 to 3 years in the manufacturing industry.
Location – Pune (Camp).
Reporting to – AGM – Accounts & Finance
Qualification – C.A. fresher/Semi qualified.
CTC – Up to 10 LPA

Desired Candidate Profile
Good Communication skills, Excellent Analytical skills, Detail oriented.
Roles & Responsibilities –
• Finalization of Accounts.
• Handling matters relating to Fixed Assets and Depreciation.
• Handling matters relating to Inventory and Inventory valuation.
• Preparation of related party transaction details
• Monitoring of Accounts of factories and all regions.
• Approval of expenses.
• Accounts scrutiny of accounts of all locations as per plan.
• Assisting in preparation of annual accounts.
• Assisting during statutory audit and tax audits – preparation of various details and providing of information / explanation to statutory auditors and tax auditors.
• Assisting in preparation of quarterly financials.
• Preparation of monthly profitability.
• Addressing to points raised in internal audit reports.
• Assisting in all matters of taxation like filling of return, statutory compliance, preparation of details during scrutiny, etc.
• MIS reporting
• Statutory & Tax audits.

Location: Mumbai

is a pioneer and leader in the Indian ICT industry. With more than 4000 employees spread across 100 locations in India, CMS is adding value to every industry through its products, services and offerings. Over the last 40 years, we have played an integral role in helping clients succeed through many economic cycles by providing expertise and experience in delivering governance services, transportation & traffic solutions, energy management solutions, surveillance & workforce management, broadcasting solutions as well as software services aligning technology

DEPARTMENT: Service Delivery

LOCATION: Mumbai

The Role:

VP/GM Service Support & Delivery (SSDM) is responsible for CMS’s client experience, co-coordinating the delivery of solution and services to key clients harnessing Support, FMS, Delivery and Project management functions of the company. The SSDM would also have responsibility to build a pure play Software Services organisation for CMS aligned to the latest technology trends which will add business value to clients including Analytics, Mobility, Cloud, Service provisioning, Content Management, Information Security & Compliance. SSDM is expected to bring his/her significant experience to build IT services leveraging global best practices including methodology, frameworks and support services. The SSDM plays a vital role in creating long-term service provider - customer relationships, acting as the bridge between the client and our operational delivery teams. The key responsibility of the SSDM is governance across all areas of services across our Business Units including service management, incident and change management, continual service improvement, customer satisfaction, project governance, project delivery, facilities management as well as playing a key role in ensuring the highest level of client delight.

Key Responsibilities:

In his/her role as overall Services leader, the SSDM would be responsible for:

• Improving business processes and support critical business strategies by managing the development, implementation and maintenance of CMS practices; methodology, solutions. In the process, the person would also lead CMS from a CMM Level 3 company to a Level 5 company over a period. Utilize various SDLC, HDLC, PMP, Six Sigma, ISO methodologies as appropriate for various projects and Services.
• Author and evangelize standards, methodologies, practices in line with global best practices using international standards and vendor practices.
• The SSDM would be responsible to maintain good health of all projects being executed. Should guide the PMO and project managers to define a robust plan and continuously monitor progress to verify that the defined plan is being implemented as per expectations. Research and evaluate new and/or alternative solutions and technologies to enhance operational effectiveness and reduce costs.
• Budget analysis, creation and management - This is a P&L role and requires good understanding of cost structures, optimization and revenue growth. This is even more critical whilst building the software services practice. Work collaboratively with other groups, departments and third party business partners to ensure that implemented solutions are implemented with agreed upon timeliness and budgets
• Estimate resources for all engagements and design, manage and oversee all project teams including internal staff as well as external business partners and third party vendors. This should be in conjunction with BU’s, PMO and Resource team.
• Ability to identify and manage risks well should ensure smooth project execution. Should have a keen eye towards maintaining or enhancing the project’s profitability, coupled with timely billing and collection. A highly process oriented individual, who believes in PDCA (Plan, Do, Check, Act) cycle, gathers and analyses metrics, suggests process improvements to enhance project performance. Publish periodic reports and maintain excellent relationships with all stakeholders.
• Coach the PMO and PM’s to draft a detailed, robust plan and ensure that work is executed as per defined plan for projects within CMS Computers Ltd. and CMS Traffic Ltd as well as any other associates of CMS. Provide direction to project teams in consultation with the BU and PMO, which includes assignment of team’s responsibilities, tasks and technical functions. Guide and advise PM’s to revise plans, change course quickly, adapt to changing scenarios. Coach the various project execution stakeholders so that they identify and alert the BU on Change Request (CR), whenever customer changes requirements during project duration to ensure additional billing. Interact with BU and Support Heads to resolve conflicts/bottlenecks that may affect project schedule, cost, effort, margin and quality of deliverables.
• Act as the resident Subject Matter Expert for all technology selection and delivery. This will apply to all internal deployments as well as external pre-sales, solutions delivery work for clients. Define and assess all roadmaps, architectures, frameworks and risks associated with each, and manage risk and compliance to minimize exposure.
• As the technical support leader, develop and achieve Technical Support objectives and goals to support the organizational vision. Managing and directing a team of Technical Support, Service Resolution, Help desk and Technical Processing Leaders while leading the development of the vision and strategy for the Fast track Sales & FMS Service team.
• Ensuring targeted service and performance standards are achieved or exceeded. Executing tactical plans and initiatives that exceed customer expectations via phone, email, web and social media resulting in increased customer satisfaction, sales.
• Build a skills and expertise plan for employees primarily technical staff to ensure a talented skills pool with right mix of skills. This could cover domain, technology, product, consulting, implementation, support, soft skills and certifications. Work with HR to build a training calendar to ensure that every technical staff gets 40 hours of mandatory training every year and every other key employee gets 20 hours of training. This should in turn lead to better client satisfaction, lower costs, lower attrition and higher productivity.
• Ensure that proper notification /escalation of service events are followed as related by event management policies. Ensuring that ticket management and customer/internal notification is performed on time and to standard.  Identify areas of improvement within teams by monitoring SLAs and feedback and then implement the changes.
• Build a 3 Tier support & engineering team provide rapid and effective technical assistance to clients. Manage the support & FMS team adhering to financial budget requirements for operational teams. Perform Customer service reviews and operational presentations acting as a point of support for the sales team as well as the operations lead in reviews.
• As the software services leader, build from scratch a pure play software organisation leveraging high end technologies. The focus initially should be on Analytics, Mobility, Content Management, Cloud and business value applications.
• Support managing of vendor relationships to ensure contract terms, SLA and performance agreements are met and changes/enhancements/bugs are managed appropriately. Proactive evaluation of existing systems on an ongoing basis as well as emerging technology and acting as internal evangelist with regards to vendor and technology selection, adaptation and implementation. Support development of RFPs and review proposals to determine buy vs. build solution. Bring in expertise to negotiate contracts with SLAs, performance agreements and incentives/penalties.

Location: Vikhroli Mumbai, Work from office 24/7 rotational shifts

Experience 5 yrs : Budget 18 LPA

A Top IT hardware company based in Mumbai _Andheri  West  is looking for Customer Serivce Representative

Location : Mumbai _Andheri West

Years of experience: 2+ years Salary:  30K

Job Description

Culling together a clear, well-defined list of customer service representative tasks and responsibilities is the first step in creating a thorough job description for a customer service position. Be sure to provide comprehensive yet succinct descriptions that are clear and easy to follow.

Tasks to include in a Customer Service Job Description:

• Interact with customers to solve issues and questions about products, services, and policies
• Maintain a positive and friendly tone with customers at all times
• Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally
• Establish new customer accounts and record account information, like phone numbers or addresses, on your digital platform
• Listen to customer complaints and try to identify the cause of their problem to your best ability
• Identify the appropriate response and strategy to solve customer issues as quickly as possible
• Relegate unique customer cases to supervisors or the appropriate department and provide context when necessary
• Be able to manage large amounts of phone calls, chats, emails, and other communication channels
• Assist customers on placement of orders, refunds, or exchanges
• Ensure customer satisfaction and maintain professional customer support
• Place the customer at the center of the customer service experience
• Handle the responsibilities outlined in the customer service job description
• Exhibit the skills and qualities expected in a customer service representative position
• Address customer inquiries and concerns promptly and accurately

Location: Andheri E

About Company:

A Group, established in 1990, is a Mumbai-based group engaged in manufacturing of plastic houseware and thermoware products

Desired Candidate Profile: -
-Proficient in Adobe Premier Pro, Adobe After Effects, Adobe Photoshop.
- Graphic design experience with Adobe Photoshop, Illustrator, CorelDRAW.
- Experience in creating videos for various different social channels/E-commerce platforms (Youtube, Instagram, Facebook, Amazon etc)
- Videography experience is ideal

- Creative thinker.

- Good interpersonal and communication skills

CTC   25 LPA

Experience 2-3 years

Location : Andheri Mumbai

Domain: SPM / Sheetmetal & Plastics

Software: Creo

Experience: 2-3 Yrs

About the Company

Mechanical Engineering and Product Design Services

A leading Engineering Services including CAD / CAE provider from India. Based out of Pune, India specializes in providing mechanical engineering and product design analysis services including CAD and CAE Services to companies from cross vertical domains. We provide CAD and 3D modelling services on all the leading CAD software such as CATIA, Creo, SolidWorks, Solid Edge and others. Our CAE Services offerings include FEA Services, CFD Services, Kinematics and Multi Body Dynamics, Crash Test, Drop Test, Fatigue Analysis, Durability Tests, Thermal Analysis, Moldflow Analysis, Design Optimization and many such. For CAE services, we use the best in class software solutions such as Hyper Mesh™, Radioss™, Opti Struct™, Ansys and many more. We also provide contract engineering manpower for both onsite and offsite deployment.

One of the top players in the HR services industry, as your human resources partner in the techno-world of talent we help businesses build, grow and scale.

Symphony Tech was founded in 2008 and headquartered in Vikhroli Mumbai, India.

Within over a decade-plus in our journey, we are the preferred talent acquisition partners from small businesses to multinationals as the leading talent solutions provider in India. We have shaped the careers of 5000+ professionals and enabled 50+ businesses with their people operation needs.

Our consultants will have over 300 man-years of experience with leading national and international brands with domain-specific specialists spanning across 15+ industry practices. We nurture relationships and 75% of our business comes from our existing client

JDE

2-4 years in Sourcing profiles from all the portals, handling clients, total end to end recuritment of IT /Non IT

Work from office

Location : Noida

Budget : 15LPA t0 18 LPA

The Company : An IT services provider, and a leading IT infrastructure and services company. Through technology and innovation, we deliver a secure and connected future that empowers our people, clients and communities. To help organizations execute their business priorities, we’re by their side, transforming their businesses and technology at the pace they aspire to, driving the outcomes they want with the services they need. As an industry leader in networks, data centers, cloud, security and managed services, as well as an innovator in private 5G, we serve 65% of the Fortune Global 500 and more than 75% of the Fortune Global 100. We also work closely with leading sports organizations, including UEFA, INDYCAR and the Tour de France. We enable a connected future.

Education criteria – Graduate in any stream

Preferred Certification: Avaya / AWS / Genesys Cloud

Job Description

Location: Airoli - Mumbai

Experience: 7 years 5 years in cloud

Budget – 22-25 lacs p.a.

Notice period : immediate joiner or 30 days- notice period only apply

Duty work from office Expected DOJ – Immediate /within 30 days.

Experience          : 2-3years
Qualification      : Commerce Graduate. Salary                  : Not a constraint for the right candidate.
Location              : Girgaon (Mumbai

From 1933 till date the school has been successful in imparting education to all its students and has attained great heights.

Key Responsibilities:

• 2-3 years of experience 
• Excellent communication skills in English, Hindi & Marathi mandatory. Pleasing personality and dedication to the task on hand essential. 
• Excellent knowledge of MS Excel essential. 
• Working with Tally as an accounting software system a pre-requisite. 
• Knowledge of working with school / college accounting procedures will be an added advantage. 
• Candidates staying in South Mumbai preferred. 
• Candidates showing promising capabilities would be offered full time employment with applicable benefits.

Please note that we would initially offer contractual appointment for the period of 11months (June 2023 to May 2024) and on successful completion we would offer full- time employment with benefits. (E.g., PF, Insurance, etc). 

Location: Vikhroli Mumbai

CTC- 10-15 LPA

Experience :

Experience: 2-4 yrs relevant solution selling with direct customer facing experience

• Adequate pre-sales or techno-commercial sales experience in a Systems Integrator is preferred
• Fair understanding the IT technology landscape and developments in this field is must.
• The ideal candidate should have experience in the demand generation role of IT solutions.

A Company, Founded in 2016, by First generation entrepreneurs, key differentiator is its – deep Technical Competency, Customer Centricity and Proven Track Record of helping mid-size and enterprise customers.

With over 2 decades of experience in the IT Domain, dealing with Effective business solutions in the areas of Cloud, Security, Datacenter Solutions and Software Asset Management

We have sales account manager opening (2 nos) for our regional office (mumbai).

Experience: 2-4 yrs relevant solution selling with direct customer facing experience

• Adequate pre-sales or techno-commercial sales experience in a Systems Integrator is preferred
• Fair understanding the IT technology landscape and developments in this field is must.
• The ideal candidate should have experience in the demand generation role of IT solutions.

The ability to overcome objections as well as cold calling experience is a plus.

Strong listening skill

Our solutions span the following key areas:

(a) IT Security / Infrastructure solutions

(b) Licensing and Services

As part of our solutions, we help customers buy software, hardware, network equipment, and mobile devices as a trusted advisor.
 

Note: Reference check will be done with OEM/ Customers

Exp: 9 to 12 Years

Location: Mumbai

An Esteemed client, that deliver's a wide range of IT services, A trusted partner for the management of critical business needs, providing IT strategic consulting and managed services. It has partnered with world-leading technologies to offer you the best in market solutions. We understand that every business has different needs and make sure we offer tailored IT solution to every client.

Job Description:

Responsibilities :

Assist Account/Product Managers with qualification of opportunities by providing presales technical support

Provides pre-sales technical support and deliver deep dive product demonstrations to customers and business partners.

Contribute to and refine technical RFP/RFI responses

Customer demonstrations and presentations

Coordinating and managing technical validation events (POC)

Performs other related duties as assigned.

Knowledge, Skills and Experience

Requires an in-depth knowledge of IBM Server and Storage Product portfolio or Equivalent product Line

Strong interpersonal and presentation skills, with ability to articulate complex technology simply.

Ability to troubleshoot and solve technical problems.

Self-motivated and flexible.

Optional : Project Management Skills 

Desirable Skill set/s : IBM AIX and Linux

Location: Vikhroli, Mumbai

Experience: 1-2 years of marketing or sales

Symphony Tech Solutions & Consultancy Private Limited

We are One of the top players in the HR services industry, Symphony Tech s founded in 2008 and headquartered in Mumbai, India.

Within over a decade-plus in our journey, we are the preferred talent acquisition partners from small businesses to multinationals as the leading talent solutions provider in India. We have shaped the careers of 5000+ professionals and enabled 50+ businesses with their people operation needs.

Our consultants will have over 300 man-years of experience with leading national and international brands with domain-specific specialists spanning across 15+ industry practices. We nurture relationships and 75% of our business comes from our existing clientele.

Job Role:

The ideal candidate will lead initiatives to generate and engage with companies to build new business, candidate should be focused and have strong communication skills, able to think critically, making plans and demonstrate ability to execute a particular strategy.

Key Responsibilities

• Lead Generation Cold Calling, E-Mail Campaigns, Online Networking, Marketing Activities, Customer Follow-up, social media sites, digital marketing, use 3^rd party tools.
• Following up with new business opportunities and setting up meetings. Execute and improve data collection techniques of leads and prospects & Supporting Seniors
• Specialized or having experience in Pre Sales, Business Development , services of Data gathering, Market Mapping, and Research Analysis
• An energetic, self-motivated individual with a passion to create connections, developing relationships, presales in the corporate world.
• Communicating  about service offerings to prospective clients
• Structured reporting to internal team
• Interest to work in an entrepreneurial, action-driven, multi-tasking environment , desire for professional growth, proven ability to multi-task and prioritize under pressure.
• Strong verbal and written communication skills

Requirements

• Degree in business administration or a related field
• 1-2 years of marketing or sales experience
• Excellent communication and IT fluency
• In-depth knowledge of the  HR industry
• Ability to provide leaderships quality, to handle pressures and meet deadlines.
• Superior time management and organizational skills