Customer Service Representative

A Top IT hardware company based in Mumbai _Andheri  West  is looking for Customer Serivce Representative

Location : Mumbai _Andheri West

Years of experience: 2+ years Salary:  30K

Job Description

Culling together a clear, well-defined list of customer service representative tasks and responsibilities is the first step in creating a thorough job description for a customer service position. Be sure to provide comprehensive yet succinct descriptions that are clear and easy to follow.

Tasks to include in a Customer Service Job Description:

• Interact with customers to solve issues and questions about products, services, and policies
• Maintain a positive and friendly tone with customers at all times
• Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally
• Establish new customer accounts and record account information, like phone numbers or addresses, on your digital platform
• Listen to customer complaints and try to identify the cause of their problem to your best ability
• Identify the appropriate response and strategy to solve customer issues as quickly as possible
• Relegate unique customer cases to supervisors or the appropriate department and provide context when necessary
• Be able to manage large amounts of phone calls, chats, emails, and other communication channels
• Assist customers on placement of orders, refunds, or exchanges
• Ensure customer satisfaction and maintain professional customer support
• Place the customer at the center of the customer service experience
• Handle the responsibilities outlined in the customer service job description
• Exhibit the skills and qualities expected in a customer service representative position
• Address customer inquiries and concerns promptly and accurately